It doesn’t matter how spectacular your product is; if you can’t communicate with your customers, you will lose them. Your customers aren’t just a number or a hindrance. Just like you, they are real people who are looking to buy a product. Hopefully, they want your product. If not, they have other options. Keeping your customers depends heavily on your communication … [Read more...] about Improve Customer Relationships With These Communication Tips
customer satisfaction
4 Signs You Should Be Outsourcing Business Tasks
Companies are using automation and artificial intelligence to manage customers, emails, and marketing. When you have too many ongoing tasks, instead of drowning in the workload, why not outsource your business tasks? Not sure if it’s time to outsource your business tasks? See if these signs feel familiar. 1. You’re wasting valuable time on tasks you hate Why? Because … [Read more...] about 4 Signs You Should Be Outsourcing Business Tasks
Adding User Generated Content in Your Marketing Strategy
64% of customers rely heavily on the reviews of current and past users before buying a product [1]. Think back to your last purchase. Did you search for recent reviews first? The bigger the investment, the more likely a customer will ask others whether they recommend the service or not. This is a form of user-generated content (UGC). Currently, 86% of businesses are … [Read more...] about Adding User Generated Content in Your Marketing Strategy
SWOT Analysis: Using Business Opportunities and Threats to Boost Customer Satisfaction
SWOT analysis helps to prepare businesses for success and the possibility of failure. But it can also be narrowed down to analyse how to keep customers happy. Earlier we discussed how to use Strengths and Weaknesses to increase customer satisfaction. Now we’ll look at how using Opportunities and Threats can aid in a better overall experience for your customers. The … [Read more...] about SWOT Analysis: Using Business Opportunities and Threats to Boost Customer Satisfaction
SWOT Analysis: Using Business Strengths and Weaknesses to increase Customer Satisfaction
When we use SWOT analysis, it’s often for strategic planning. It prepares for decisions and gives an overall look at the strengths, weaknesses, opportunities, and threats of business. But SWOT analysis can also be used to increase and build upon customer satisfaction. To give a well-rounded overview of how to use SWOT analysis for a boost in customer satisfaction, we’ll start … [Read more...] about SWOT Analysis: Using Business Strengths and Weaknesses to increase Customer Satisfaction