customer service

Proactive Service: The New Frontier in the Better Customer Experience

Nov 17, 2023 by PESTLEanalysis Contributor

Businesses can no longer let customers feel frustrated with their customer service and must start delivering proactive support to stay ahead.

Filed Under: Business Tagged With: customer experience, customer loyalty, customer relationships, customer service

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PESTEL or PESTLE analysis, also known as PEST analysis, is a tool for business analysis of political, economic, social, and technological factors.

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What is PESTLE Analysis? An Important Business Analysis Tool

What is PESTLE Analysis? PESTLE analysis, which is sometimes referred to as PEST analysis, is a concept in marketing principles. Moreover, this concept is used as a tool by companies to track the environment they’re operating in or are planning to launch a new project/product/service, etc. So, let’s